Warranty Duration and Coverage

Arev & Co. proudly offers a comprehensive one-year warranty on all watches, underlining our commitment to quality and customer satisfaction. This warranty is designed to cover any manufacturing defects, errors in service on our part, and deviations from the manufacturer's timekeeping specifications for newer watches. In a gesture of our dedication to exceptional service, we also include complimentary battery replacements for quartz watches along with free service checks, ensuring your timepiece remains in pristine working condition.

Inclusions

Our warranty extends to a variety of services aimed at maintaining the excellence and precision of your watch. These include:

• Addressing manufacturing defects that affect the functionality and aesthetic of your watch.
• Correcting any errors that occur as a result of our servicing.
• Adjusting timekeeping inaccuracies for newer watches, ensuring they meet the manufacturer’s specifications.
• Offering complimentary battery changes for quartz watches, acknowledging the importance of reliability in your timekeeping experience.
• Providing free service checks, allowing us to proactively maintain the quality and performance of your watch.

Exclusions

While we strive to offer expansive coverage, certain conditions fall outside the warranty scope:

• Damage resulting from water exposure, shock, wear and tear, or misuse does not qualify for warranty service.
• Vintage watches are particularly vulnerable to water damage and are, therefore, excluded.
• The warranty does not cover the costs associated with shipping for warranty services.
• Risks such as theft, loss, or defects from normal wear and tear are not covered.
• Additionally, we do not cover damage from accidents, abuse, neglect, or failure to follow instructions from either the manufacturer or Arev & Co.
• Cosmetic damages or wear to the watch strap, glass, or clasp are also excluded.

Additional Warranty Details

Our warranty policy is designed with your convenience and security in mind. All warranties are registered to the postal address provided at the time of purchase, ensuring a direct and efficient process for any warranty claims. It is crucial for customers to inform us promptly of any changes to their contact information to maintain the effectiveness of the warranty.

A significant aspect of our warranty is its conditional nature regarding third-party interventions. The warranty will be invalidated if any tests or repairs are conducted by unauthorized third parties without our explicit knowledge or consent. In the case of a valid warranty claim, Arev & Co. reserves the right to decide the most appropriate course of action, whether it be repair or replacement of the watch, emphasizing our commitment to quality and customer satisfaction.

In recognizing the complexities of warranty claims, Arev & Co. holds the discretion to accept or reject claims based on our assessment. Disputes are taken seriously, and we may involve an independent, third-party watchmaker to determine the best course of action, ensuring fairness and transparency in our decision-making process.

For our international customers, please be aware that you are responsible for any charges, taxes, or customs duties incurred when returning your watch to us, as well as the return shipment following service completion. Within the United States, customers are expected to cover the cost of delivering their watch to us for inspection. However, should a claim be validated, Arev & Co. will bear the expense of returning the serviced watch, guaranteeing peace of mind and satisfaction with our warranty service.

Initiating a Warranty Claim

To engage our warranty service, please reach out to us at hello@arevandco.com with details of your claim, including the warranty number found on your Arev & Co. warranty card or the serial number of your watch. Our dedicated team is committed to addressing each case with the utmost care and precision, reflective of Arev & Co.'s values and standards.